Refund & Return Policy

Effective Date: October 13, 2026

At CBD Dog Treats, we take pride in the products we offer and want every customer to have a positive shopping experience. Please review our Refund & Return Policy before placing an order.

1. All Sales Are Final

Due to the nature of our products, all sales are final.

We do not accept returns or offer refunds for products purchased through our website, except when an order arrives damaged, defective, or incorrect, or when a refund is otherwise required by applicable law.

This policy applies to our CBD dog treats, CBD oils, topical balms, and other products available on our website.

We do not accept returns or provide refunds for:

• Changes of mind after purchasing.

• Products ordered in error by the customer.

• Products that a pet does not like.

• Products that do not meet a customer’s personal expectations.

• Opened or used products, unless damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law.

2. Damaged or Defective Products

If your order arrives damaged, leaking, broken, or otherwise defective, please contact our customer service team.

Email bark@cbddogtreats.com with the following information:

• Your full name.

• Your order number.

• A brief description of the problem.

• Clear photographs of the damaged product and packaging, if available.

We will review the issue and work with you to arrange an appropriate replacement or refund.

Please retain the product and packaging while your claim is being reviewed, unless doing so would be unsafe.

3. Incorrect Items Received

If you receive a product that is different from what you ordered, please contact us so we can correct the mistake.

Include your order number, the product you ordered, and the product you received.

Once the error has been verified, we will arrange for the correct item to be shipped or provide an appropriate refund.

Customers will not be responsible for return shipping charges when CBD Dog Treats requests the return of an incorrectly shipped item.

4. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing and posting times may vary depending on your financial institution or payment provider.

Refunds required by applicable law will be processed within the legally required timeframe.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at bark@cbddogtreats.com.

We may be able to cancel an order that has not yet entered processing or shipment preparation.

Once an order has shipped, voluntary cancellations are not available under our final-sale policy.

This does not affect cancellation or refund rights provided by applicable law.

6. Lost or Missing Orders

If your tracking information shows that an order has been delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier.

You may also contact our customer service team for assistance.

Missing or undelivered shipments will be reviewed individually. We will provide refunds, replacements, or other remedies when required by applicable law.

7. Unauthorized Returns

Please do not send products back without first contacting our customer service team.

Unauthorized returns may not be accepted or eligible for a refund.

If we determine that an item needs to be returned due to damage, a defect, or a shipping error, we will provide instructions.

8. Contact Customer Support

If you have questions about your order, received a damaged product, or need assistance with an incorrect shipment, please contact us.

CBD Dog Treats

Oklahoma City, OK 73139

Email: bark@cbddogtreats.com

Phone: 503-420-7775

Website: https://cbddogtreats.com

We appreciate your business and thank you for shopping with CBD Dog Treats.