Shipping Policy

Effective Date: October 13, 2026

At CBD Dog Treats, we work hard to process orders promptly and provide our customers with a smooth shopping experience. Please review our Shipping Policy for information about order processing, shipping costs, delivery, and customer support.

1. Order Processing Time

Orders are typically processed within 2–3 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and major U.S. holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be extended during holidays, periods of high order volume, or circumstances outside our control.

2. Shipping Locations

CBD Dog Treats serves customers within the United States only. We do not offer international shipping.

Individual product availability and shipment eligibility are subject to applicable federal, state, and local regulations, as well as shipping carrier requirements.

We reserve the right to decline or cancel orders that cannot lawfully be fulfilled. If payment has been collected for an order that cannot be fulfilled, an appropriate refund will be provided.

3. Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary based on the order, destination, package size, and available shipping methods.

Customers can review the shipping charges before submitting payment.

4. Estimated Delivery Times

Delivery times vary depending on the destination, shipping carrier, and shipping method selected.

Our standard processing time of 2–3 business days is separate from the time a carrier takes to deliver a package.

Any estimated delivery date provided during checkout or by a shipping carrier is an estimate rather than a guaranteed arrival date, unless expressly stated otherwise.

5. Order Tracking

When tracking is available for your shipment, tracking details will be provided through the contact information associated with your order.

Please allow time for the shipping carrier to update tracking information after the package has been accepted.

If you have questions about your order status, contact us at bark@cbddogtreats.com.

6. Shipping Delays

While we strive to process and ship orders promptly, delays can occasionally occur because of weather, carrier disruptions, holidays, inventory issues, or other unforeseen circumstances.

If we determine that an order cannot ship within the stated processing timeframe, we will notify you and provide the required options to consent to a delay or cancel the order for a refund.

We appreciate your understanding when unexpected delays occur.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify your address, including apartment or unit numbers, before submitting your order.

If you notice an error, contact us immediately at bark@cbddogtreats.com.

We will attempt to correct the address if the order has not yet shipped, but changes cannot always be guaranteed.

Any additional shipping charges arising from incorrect address information will be handled in accordance with applicable law and disclosed when appropriate.

8. Lost or Missing Packages

If your order has not arrived by the estimated delivery date, please review your tracking information for updates.

If tracking indicates that your order was delivered but you cannot locate the package, check the delivery area and contact the shipping carrier.

You may also contact CBD Dog Treats for assistance.

We will review missing shipment concerns and work toward an appropriate resolution. Refunds or replacements will be provided when required by applicable law.

9. Damaged Packages or Incorrect Orders

If your package arrives damaged or contains an incorrect product, please contact us promptly.

Send an email to bark@cbddogtreats.com with your order number, a description of the problem, and photographs if available.

We will review the issue and determine an appropriate replacement or refund.

For additional information, please review our Refund & Return Policy.

10. Returns and Refunds

All sales are final, except for products that arrive damaged, defective, or incorrect, or circumstances in which applicable law requires a refund or other remedy.

Please review our Refund & Return Policy for details about eligibility, refund processing, and customer support.

11. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us.

CBD Dog Treats

Oklahoma City, OK 73139

Email: bark@cbddogtreats.com

Phone: 503-420-7775

Website: https://cbddogtreats.com

Thank you for shopping with CBD Dog Treats!